Delivery Information
At Plaza Cosmetics, we are committed to ensuring that your order reaches you quickly, safely, and in perfect condition. Below you’ll find all the information you need regarding our delivery process.
1. Delivery Areas
We currently offer delivery across Kosovo and selected surrounding regions. If your location is not listed at checkout, please contact us for assistance.
2. Delivery Time
Standard Delivery: Orders are typically processed and shipped within 1–2 business days.
Estimated Delivery Time: 1–4 business days from the date of shipment, depending on your location.
Please note: Delivery times may vary during holidays, sales periods, or due to external factors such as weather or courier delays.
3. Delivery Charges
Delivery charges are calculated at checkout based on your location and order value.
Free shipping may be available on orders above a certain amount (check our latest offers for details).
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details so you can monitor your delivery status in real time.
5. Delivery Partners
We work with reliable local courier services to ensure your package is delivered securely and on time.
6. Issues with Delivery
If your package is delayed, damaged, or missing, please contact our customer support immediately at info@plazacosmetica.com. We are here to help resolve any issues quickly.
7. Receiving Your Order
Please ensure someone is available to receive the package at the delivery address. If no one is present, the courier may attempt redelivery or leave a note with further instructions.